Privacy Policy & Cookies

Information we collect about you

Making a booking

When you make a booking, through our website, on the phone or in person we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you are requesting.

Filling out forms

We may collect information you provide when you fill out forms on our website.

If you contact us, we may keep a record of the correspondence.

Use and storage of your information.

• We have legal obligations to keep your personal data supplied safe. We will tell you how we will use your information and we will collect it fairly.
• Your booking information is held securely on our third party, GDPR compliant booking system. The owners of the booking system have security in place to ensure data is kept safe at all times.
• Information you provide to us will not be shared with third parties without your knowledge. We use the information to provide services to you and to provide you with the best possible service. We may also use it to improve our products and services.
• If you have consented to receive email marketing communications from us, we will periodically send you emails that include offers, new products, and holiday inspiration ideas that we think will be of interest to you. You are welcome to unsubscribe from our email communications by using the unsubscribe button at the bottom of each email or emailing us at info@rubensbarn.co.uk.
• Payments transactions are carried out through independent third parties and governed by third-party terms and conditions. We do not store or process credit card details.

Your rights

We will hold your information on our systems for a period that we deem to be commercially viable.

• You have the right to have all your information deleted from our systems.
• You have the right to ask for a copy of the information we hold about you.
• You have the right to change any incorrect information we hold about you.
• You have the right to ask us to stop processing information about you.

Should you wish to request this, please do so in writing to info@rubensbarn.co.uk.

Use of Cookies
Our website uses cookies to improve users' experiences. Where applicable, our website uses a cookie control system that allows users to allow or disallow the use of cookies on their computer or device on their first visit. This complies with recent legislation requiring websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer or device.

Cookies are small files saved to the user’s computer's hard drive that track, save, and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide users with a tailored experience within the website.

Users are advised that if they wish to deny the use and saving of cookies from our website on their computers' hard drives, they should take necessary steps within their web browser's security settings to block all cookies from our website and its external serving vendors.

Other cookies may be stored on your computer's hard drive by external vendors if we choose to use referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved, or collected.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact & Communication
Users contacting our website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

We use your information when needed to send receipts, reminders, pre-arrival information and feedback after departure plus respond to you when you contact us. You will be asked when completing that booking form if you would like to subscribe to our mailing list, if you choose to subscribe we will send occasional emails with news and special offers we may have. You can unsubscribe to these at any time.